Thursday, October 20, 2011

Comcast Jr?

Earlier in the year, I went without internet and cable for many months because of a fight I had with Comcast.  The crux of the issue was that my promotion ran out, so I was hit with an increase from $80/month to $145/month.  When I opened the envelope my eyes nearly bulged out of my head.  Frantically, I called Customer Service.  After somehow navigating my way through a voice activated maze that even Algernon would have struggled with, I got to a human (and I use the term loosely).  They "sympathized" and told me they could offer me $125/month, but that was the best they could do.  I told them I'd think about it but that it was likely more than I could afford and that I'd call them back in a few days.  A week or so later, I called and spoke with a manager.  Luckily, I'd left virtual breadcrumbs Hansel and Gretel style, so I got through the maze with ease this time.  The manager did some "research" and told me they could get me down to $100.  My response to this offer was, "I'm going to have to cancel service.  It's not you...It's me."  The next minute, my cable and internet were gone.  I don't regret it though...The relationship had become abusive, and I deserve to be treated like a lady!

Fast forward to a few days ago, and the receipt of my first Verizon bill.  The number was quite a bit higher than the number that was sold to me over the phone, so I called in to state my case.  The phone maze was pretty much on par with Comcast.  The magical voice directed me this way and that.  At one point, it said, "Please enter the three digit number after your ten digit phone number at the top right of the first page of your bill."  I don't consider myself to be the smartest person alive, but I also don't think I'm a complete moron.  Anyway, my phone number doesn't appear anywhere on the bill, let alone in the top right section of page one.  There's actually a different phone number there.  SO, the female Wizard of Oz wannabe on the other end of the line told me that she would call me back at the phone number linked to my account in exactly one minute.

One minute passed, then a second and a third...Still nothing.  She must have had the wrong number on file and called some poor confused soul rather than me.  Anyway, I called back and finally got to a person.  I explained my predicament and the fact that I wasn't exactly pleased with the difference in pricing between what my bill says and what I bought.  Up to this point, I believed that I was dealing with Comcast's illigitimate son.  However, the person on the other end of the line working for Verizon was very helpful.  Long story short (and now the buildup is becoming uneventful), Verizon, after the original annoyance and difficulty, is vastly superior to Comcast.



  1. Is your new bill lower than the $100 you would have paid with Comcast?

  2. Yes, it is! If it hadn't been, the story would have ended with me breaking up with Verizon as well.